Customer Experience Agent (Bilingual Spanish)

Customer Experience Agent (Bilingual Spanish)
Location: Houston, TX
Workplace Type: On-Site
Employment Type: Contract-to-Hire (6 Months)
Pay Rate: $22.00–$24.00 per hour
Position Overview
We are seeking compassionate and customer-focused Bilingual Customer Experience Agents to support members in a fast-paced healthcare contact center environment. As the first point of contact, you will play a critical role in delivering exceptional service, building trust, and helping individuals navigate healthcare-related questions and concerns.
This position is ideal for individuals who are passionate about helping others, excel in customer-facing roles, and thrive in an environment where empathy, problem-solving, and accountability are key to success.
Key Responsibilities

+ Respond to inbound member inquiries with professionalism, empathy, and urgency.

+ Assist members with questions related to healthcare benefits, claims, enrollment, coverage, and clinical...