Customer Experience Advocate

Job Description

We’re recruiting for a Customer Experience Advocate to join our New Business and Payroll team (Client Services). This role will be part of our pensions team, working closely with scheme owners. The position is mainly focused on administrative tasks, with some responsibility for making and receiving calls.Join our team and help us deliver a best-in-class customer experience. We’re looking for someone who is passionate about understanding customers, solving problems, and making a real difference. You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement.What you'll be doing:

Delivering outstanding customer experiences across multiple channels including phone, and email.

Protecting customers and the business by following processes and ensuring compliance with regulatory requirements

Taking ownership of customer interactions and collaborating with colleagues to deliver personalised out...