Location
são paulo
Job Type
Full-time
Posted
June 19, 2026
Job Description
FICO (NYSE: FICO) is a leading global analytics software company that helps businesses in 100+ countries make better decisions.
The Opportunity
The Customer Engineering Director is a force multiplier who ensures customers not only design the right solutions but also operate them effectively at scale. This role combines architectural depth with operational rigor to drive sustained customer value, platform adoption, and innovation across FICO's ecosystem. You work in high‑ambiguity environments where business strategy, technical architecture, and operating models are undefined or evolving — owning both what customers build and how they run it across a defined portfolio of complex accounts.
What You’ll Contribute
- Incident Oversight & Escalation: Serves as the high‑touch escalation point for support tickets, providing hands‑on incident oversight and coordinating rapid resolution across internal teams to minimize client impact and ensure opera...