Customer Engagement Manager

Be at the heart of Wembley Stadium's world-class visitor experience!

The FA are seeking a customer-focused and proactive professional who will deliver a world-class customer experience for Wembley Stadium across all customer touchpoints, ensuring enquiries, complaints and feedback are managed professionally, efficiently and to the highest standards.

The role will provide proactive and reactive customer engagement across multiple communication channels, including telephone, email, social media, live chat and CRM platforms. The post holder will support the management and continuous improvement of customer engagement systems, processes and content, using customer insight and data to drive service improvements.

Working closely with internal and external stakeholders, the post holder will support event planning and resource allocation from a customer engagement perspective, ensuring appropriate customer support arrangements are in place for all events. This...