Job Description
Overview
The Customer Data Specialist’s responsibility is to analyze, collect, file, update and maintain customer data. Validate and set up new accounts. Set up and maintain accurate account pricing, warranties, and preferences for Demant wholesale and network companies. Through proactive phone and email contact, the Customer Data Specialist works with the external and internal sales teams, strategic partners, and stakeholders, such as Managers, to audit the pricing and ensure data integrity across all customer records. Monitor data accuracy using reports and dashboards. Validate data, determine the needs of the customers and the action plan to meet those needs. Evaluates the Customer’s business case and rationale for pricing and set up. This role takes Direction from several roles including the Sr. Director of Sales Operations, Director of Strategic accounts, Sr. Manager of CDM, and the Sr. Director of Enterprise Pricing.
Responsibilit...