Customer Contact Representative - Manila

Customer Contact Representative

Supports customers by providing helpful information, answering questions, and responding to complaints. They help customers on a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent Customer Experience for customers and clients of the Air France‑KLM Group. They are the front line of support for clients and customers, and they help ensure that customers are satisfied with products and services, both on‑ and offline, of the Air France‑KLM Group.

Customer Contact Representative provides information, support and service to customers and clients before, during and after their journey. Goes above‑and‑beyond for customers to create winning experiences and increase customer satisfaction and retention.

Activities

• Answers incoming questions of customers and clients, who are reaching out via various communication channels (e.g., phone, e‑mail, web, chat, social media)...