Customer Contact Quality Auditor

Customer Contact Quality Evaluator (QA Auditor)
Location: Englewood, CO (Onsite – 5 days/week)
Industry: Financial Services / Mortgage Servicing
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
About the Opportunity
Join a growing financial services organization supporting the mortgage servicing industry as a Customer Contact Quality Evaluator. In this role, you will play a critical part in ensuring contact center interactions meet company policies, regulatory requirements, and customer service standards. You will partner closely with leadership and frontline agents to identify coaching opportunities, improve customer experiences, and support operational excellence.
This is an excellent opportunity for candidates with contact center quality assurance, call auditing, or quality monitoring experience who thrive in a fast-paced environment and have a strong attention to detail.
Key Responsibilities

+ Monitor and evaluate customer service calls and email interaction...