Customer Contact Consultant Mercedes-Benz Brisbane

Customer Contact Consultant | Mercedes-Benz Brisbane

Join the award-winning Mercedes-Benz Brisbane Service team as our Customer Contact Consultant! We are seeking a motivated and customer-focused individual to join our high-performing team based in Newstead.

As one of the first points of contact for our customers, you will play an integral role in delivering a premium Mercedes-Benz experience. You will provide exceptional customer service over the phone, support customer enquiries, coordinate appointments, and help ensure a seamless journey across our dealership.

Key responsibilities include:

• Managing inbound and outbound customer calls
• Delivering exceptional customer service and creating positive customer experiences
• Booking appointments and supporting dealership enquiries
• Liaising with internal departments to ensure smooth communication and issue resolution
• Handli...