Home / job / Customer Contact and Library Advisor

Customer Contact and Library Advisor

Ceredigion County Council · Aberaeron, Wales, United Kingdom

Location
Aberaeron
Job Type
Permanent
Posted
July 16, 2026

Job Description

About the role

Please note that the advertised salary for this position is subject to the pending / national pay award. The final salary will be adjusted accordingly once this has been agreed.


Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.

KEY RESPONSIBILITIES

  • First point of contact for face-to-face customer enquiries.

  • Support library duties including issuing, returning and shelving stock.

  • Validate documents (DBS, Blue Badges, certificates, ID).

  • Manage challenging interactions and resolve complaints.

  • Handle payments and accurately reconcile daily takings.

  • Maintain accurate records on CRM and the LMS.

  • Represent the Council in a professional, supportive manner.

    • REQUIREMENTS

  • GCSEs incl...

    • Ready to Apply?

    Submit your application for Customer Contact and Library Advisor at Ceredigion County Council

    Apply Now