Customer Contact Advisor (Nights)

Customer Contact Advisor (nights)

Salary: £25,136.58 pro rata

Location: Norse Group Head Office – Unity Place, Norwich, NR6 6JA

Hours Per Week: 21

Shift Pattern: 19:00 to 07:00, 2 on, 6 off

Our Norse Group TFM Division are a lead Facilities Management services provider across Norfolk, specialising in a range of Soft and Hard TFM services on behalf of Norfolk County Council. We are seeking a Contact Centre Advisor to provide customer service support within the Facilities Management division based at our Head Office (Unity Place) in Norwich.

The contact centre operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 customer contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

The main responsibilities are:

• To work 12 hours nights shifts, from 7pm to 7am, 2 nights on, 6 nights off
• Answer, process & ...