Location
gloucester
Job Type
Full-time
Posted
May 31, 2026
Job Description
Overview
To support the delivery of excellent customer service across the Severn Trent Water contract by acting as the central point of contact between customers, operational teams, and internal stakeholders. The role ensures that all customer interactions are managed efficiently, accurately, and with a strong focus on communication, service quality, an regulatory expectations.
Department: Severn Trent Water
Location: Gloucester
Compensation: £27,000 / year
Responsibilities
Case Management & Customer Support
- Handle customer enquiries, complaints, and updates professionally and promptly, ensuring alignment with Severn Trent Water’s service standards.
- Manage open tickets, ensuring next steps, due dates, and actions are updated accurately.
- Keep customers informed throughout their journey (KCI), reducing uncertainty and preventing avoidable escalations.
- Carry out proactive f...