Customer Care Technical Support Specialist

A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients.

Based in Bicester the hours of work will consist of 09:00-17:00 Monday to Friday.

Duties of the role Customer Care Technical Support Specialist:

· Building relationships with customers.

· Advanced product and technical support.

· Handling technical escalated customer complaints and problem solving to gain resolution.

· Building knowledge regards the products and systems.

· Manage queries and advising customers as to best option of product to meet their needs.

· Updating the company CRM system Salesforce.

· Support with support requests stemming from social media, and the company website.

· Processing Orders.

· Using a...