Customer Care Team Lead

Location: Cape Town Industry: Fintech / Payments Experience Level: 3+ years Company Overview A South African payments and financial services business enabling fast, affordable, and reliable transactions for merchants across the country. Payments are the financial lifeline of every business, and the organisation’s mission is to help entrepreneurs participate and prosper in the digital economy by solving real-world payment challenges. The business offers a collaborative, purpose-driven environment where teams work closely together and individuals are encouraged to grow, contribute, and make an impact. Purpose of the Role The Customer Care Team Lead supports the Customer Care Manager in ensuring all customer queries are handled with the highest level of care and professionalism. The role involves leading a team of Customer Care Champions, driving service excellence, and maintaining a positive and high-performing team culture. This is a hands-on leadership role combining day-to-day people ...