Customer Care Supervisor: Lead, Coach (Santiago de Querétaro)

Overview

Xe.com in Querétaro is seeking a Supervisor in Customer Care to lead a regional team, ensuring excellent service across channels. The adecuado candidate will have supervisory experience in customer service, adept leadership skills, and the ability to analyze service metrics. The role offers a competitive salary and various benefits for a fulfilling work-life balance.

Responsibilities

• Monitor performance across the customer care team and channels.
• Coach and develop team members to improve service outcomes.
• Manage escalations to ensure timely and effective resolutions.

Qualifications

• Supervisory experience in customer service or a related field.
• Adept leadership skills with the ability to motivate and guide a regional team.
• Ability to analyze service metrics and translate insights into action.