Customer Care Specialist with Portuguese

Overview:

The Customer Care Specialist with Portuguese is responsible for managing and resolving customer queries related to billing, payments, credit notes and account balances. The role ensures timely and accurate resolution of issues, supports cash collections and contributes to a positive customer experience while maintaining strong internal controls.

Why Join This Team:

• Permanent full-time contract

• Flexible hybrid/remote working model

• Competitive salary and bonus scheme

• Generous relocation package

• Friendly and flexible work environment

• Work from home policy in place

• Flexible working hours

What You Will Do:

• Handle customer queries related to invoices, payments, credit notes and disputes.

• Investigate issues and coordinate with the internal teams (Billing, Collections, Logistics, Sales, etc).

• Resolve queries within the agreed SLA and maintain a...