Location
lahore
Job Type
Full-time
Posted
June 24, 2026
Job Description
Responsibilities
- Provide customer support through inbound/outbound calls and emails to multiple clients.
- Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalates as necessary.
- Demonstrate strong domain knowledge and communicate accurate information to the customers.
- Use ticketing system and other software to enter and maintain relevant data.
- Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
- Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
- Meet all performance metrics on a regular basis.
- Share reports on daily performance.
Education
Graduation
Experience
Minimum 1 year call center experience
Skills
- Excellent communication skills in Spanish.
- Strong custome...