Customer Care Specialist

Process Type: Inbound Voice (Customer Support) Qualification: Graduation mandatory. (No awaiting results.) Languages Required: English & Hindi (Regional language proficiency preferred) Working Days: 6 days a week, 1 rotational week off Transportation: Two way cab transportation Position SummaryCustomer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction. Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively. Location: Raheja Mindspace Building, Building No -17, Pocharam,4th Floor. Near Sanskruti ...