Customer Care Specialist [F/M/X]

Job description

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career expectations in a fast-growing organization. You’ll have the opportunity to work within our operations team, supporting the transformation and optimization of customer service processes, with a strong focus on digitalization and quality improvement.

Your missions

• Support the Customer Care Manager in the daily operational management of the external customer service


• Coordinate with internal stakeholders (GDPR, E-commerce, Quality, IT, Store Care, etc.) and ensure clear information flow to the external partner


• Act as first escalation point for complex issues (cybersecurity, quality incidents, delivery problems, delays) and ensure proper follo...