Location
dubai
Job Type
Full-time
Posted
July 18, 2026
Job Description
Responsibilities
- Manage and monitor orders and cases from submission to completion
- Perform outbound communication with physician offices via phone, fax, and email
- Address inbound calls to resolve customer inquiries with empathy and precision
- Partner with Sales teams to anticipate customer needs and drive retention
- Analyze customer feedback and trends to develop actionable improvement strategies
Requirements
- 2+ years of customer service experience in healthcare, biotech, or laboratory settings
- Experience with CRM tools, preferably Salesforce
- Understanding of order and case management practices
- Knowledge of PHI protection and HIPAA compliance standards
- Strong organizational, time-management, and analytical skills
- Bachelor's degree preferred (relevant experience may be considered in lieu of degree)
Preferred Qualifications
- Oncology in...