Location
medellin
Job Type
Full-time
Posted
July 14, 2026
Job Description
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Working Hours
Between 1:00 am and 01:00 PM
Responsibilities
- Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
- Maintains awareness of performance goals and results.
- Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
- Submits ideas and solutions to improve the UPS experience
- Multiskills
Qualifications
- Strong customer service skills and listening skills
- Strong written and verbal communication and problem-solving skills <...