Customer Care & Quality Team Leader

Location: Hybrid/Islington, London or Manchester

Salary: London - £37,854 - £47,319 per annum / National - £34,869 - £43,586 per annum

Hours: 36 per week

Contract Type: Permanent

Are you a natural leader with a passion for delivering outstanding customer service? We’re seeking a Customer Care & Quality Team Leader who can guide and develop a team of Customer Care and Quality Executives to ensure that every customer receives the best service throughout their journey. In this operational role, you’ll play a crucial part in helping us achieve our mission: ensuring that any defects in our customers' new homes are resolved promptly and handled with care, professionalism, and empathy.

You’ll be at the heart of our customer care operation, supervising the team's day-to-day performance, ensuring that processes are followed, and maintaining consistently high service levels. You’ll monitor and enhance the use of our CRM system and ensure that objectives r...