Customer Care Manager - Home Care

Support older Australians to live independently in their own homes.

At Healthcare Australia (HCA), we’re passionate about helping people live safely and independently at home. Our Home Care team delivers personalised support that enables older Australians to maintain their independence while receiving the care they need.

We’re looking for a Home Care Coordinator to support clients across Melbourne, primarily within the Mornington Peninsula region.

As a Care Coordinator, you’ll manage a portfolio of Home Care clients and be their trusted point of contact throughout their care journey.

You’ll conduct client assessments, develop personalised care plans, coordinate services, monitor outcomes, and work closely with internal teams to ensure every client receives exceptional care.

This is a varied role that combines customer service, care coordination, relationship management and case management. Other day to day activities inclu...