Customer Care Executive - Singapore

The Customer Care Executive is responsible for managing customer interactions, resolving issues, providing sales support and ensuring a positive customer experience across various communication channels.

• Handle inbound and outbound communications through phone calls and emails. This includes addressing customer queries, complaints, and feedback promptly and professionally.
• Efficiently resolve customer complaints and inquiries, ensuring that issues are addressed in a timely manner. This may involve troubleshooting problems and providing solutions that meet customer needs.

• Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This helps in tracking customer feedback and improving service quality.
• Work closely with other departments, such as sales and technical support, to address customer needs and e...