Customer Care Executive - Mumbai ( Kandivali )

Rentokil Initial · Mumbai, Maharashtra, India

Location

Mumbai

Job Type

Full-time

Posted

July 13, 2026

Job Description

About the Role
 :The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Should be able to set the targets for the renewals based on the monthly portfolio
To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
Compliant Management- To identify & resolve the customers' complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for improvement
Conduct regular reviews & terminate the non-revival accounts
Should be able to analyse data and over the challengin...
        

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