Customer care coordinator Duty Free, FMCG

Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing addressing escalated customer inquiries maintaining accurate records and facilitating timely logistics and fulfillment along with managing the team of customer care specialists. The Coordinator ensures operational efficiency fosters high customer satisfaction and guarantees that all customer interactions are handled professionally and effectively. 

Key Responsibilities  

• Supervise and support the Customer Care team in handling inquiries order processing and returns. 
• Ensure team adherence to B&S ERP system procedures and provide guidance for system updates and refresher training. 
• Act as a point of escalation for complex customer issues and ensure timely resolution. 
• Collaborate with Sales Logistics and Supplier Order Management teams to address ...