Customer Care Co-ordinator

Minimum Requirements

• Minimum of Matric/Grade 12 (preferably studying towards a degree or diploma)
• A completed basic customer communication and/or administration training short course.
• Minimum of 2 years' experience in a same/similar position.
• Minimum of 1 - 2 years’ experience using SAP systems (Order entry essential)
• Minimum of 1 – 2 years’ experience working with export customers

Duties & Responsibilities

Responsible for:

• Receiving of customer orders – via e-mail, phone, sales rep, customer website and other channels.
• Accurate processing of and follow through of customer purchase orders (sales orders).
• Daily backorder report review and action to ensure customers are informed and stock is delivered within lead times.