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Customer Care B2C Specialist (Temporary)

Puig · Barcelona, Catalonia, Spain

Location
Barcelona
Job Type
Puesto temporal
Posted
July 16, 2026

Job Description

The Opportunity

We are looking for an enthusiastic Customer Care B2C Specialist to speed up our capabilities, processes andtools. You will be focused to deliver outstanding experiences and relaying insights from consumersinteractions. Your contribution will be key to become a data driven organization and develop a continuousconsumer experience excellence.

What you'll get to do


Support Consumer Care Operations order to cash process

  • Monitor service levels and solving/escalating incidents

  • Fraud prevention process

  • SAP integration process

  • Stockout process

  • Delivery process

  • Order replacement process

  • Manage quality issues

  • Return process

  • Commercial refund process

  • Return and rejection processes

    • Support Consumer Care Experience team

  • Consumer brands and products questions

  • Brand anima...

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