Customer Care Analyst I (12 months contract) (Global Business Services)

Customer Care Analyst I - (Global Business Services)

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground‑breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities

• Ensuring timely and accurate validation and processing of customer claims from all customers.
• Coordinate, follow‑up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on a timely manner.
• Manage and update status in Dispute cas...