Customer Care Agent

Company :

Hastings Deering (Australia) Ltd

About the Role

We are seeking customer-focused individual with call centre experience to join our customer care team as a Customer Care Agent specialising in proactively engaging with our valued customers. This is a permanent, fulltime opportunity located at our Acacia Ridge branch which will play a crucial role in ensuring our customers receive top-tier support and assistance.

Reporting to the Customer Care Supervisor, you will:

• Proactively engage our customers via outbound calls at key moments of the ownership of their CAT machines

• Walk the customer through our digital ecosystem and ensure they are setup to succeed to self-serve where possible

• Maintain customer records and interactions within the CRM tool

• Manage large numbers of customer enquiries across multiple channels

• Address customer inquiries, c...