Customer Care Advocate

Position Summary

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, and a variety of other customer inquiries, ensuring a seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate II resolves issues with limited authority and offers solutions within the Customer Care department guidelines. The role utilizes MCS eBusiness tools to handle transactions and provide customer solutions, requiring expanded product knowledge and experience in-depth processes and systems to address complex inquiries.

Major Responsibilities

• Dedication to 80-20 overserve strategies and continuous improvement
• Collaborates with other teams to drive resolution/shipment on open order reports
• Handles internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies & procedures
• Responsible for building str...