Customer Care Advisor

Your responsibilities:

• You are the primary contact for customers for all current affairs: offers back orders questions about invoices complaints.
• You observe customer challenges and are solution driven.
• You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
• You signal and report about bottlenecks within the assigned processes.
• You register and administrate client information documentation complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.

How to succeed / your profile:

• You have about 2-3 years experience in a customer oriented job.
• You have parts sales experience and/or a relevant technical knowledge.
• You are fluent in English and Arabic.
• You have strong customer oriented think...