Customer Care Advisor/ Planner (Administrator)

Equans · Belfast, Northern Ireland, United Kingdom

Location

Belfast

Job Type

CONTRACTOR

Posted

July 15, 2026

Job Description

Customer Care Advisor. Planner (Administrator)
Contract - Untill 31st December 2026 (Potential for extension or temp to perm)
Location - Belfast, BT15 3HN
Working hours - 7.5 hours a day (possibility to do overtime on Saturday)
Key Responsibilities
Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
Process work order variations and arrange follow-up appointments where additional work is required.
Maintain accurate administrative records, update scheduling systems and ensure all documentation is compl...
        

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