Location
singapore
Job Type
Full-time
Posted
June 25, 2026
Job Description
Job Description
- Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
- Identify root causes of issues through investigation
- Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
- Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
- Recommend policy or process changes based on complaint trends and feedback
- Drive initiatives that enhance the overall customer experience
- Possess Bachelor’s Degree or equivalent
- Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
- Excellent verbal and written communication skills
- Ability to multi-task, prioritise ...
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