Customer and Technical Support Representative

We’re looking for a vibrant representatives to join our Contact Centre team.

In this role, you’ll be the backbone of our business, helping our partner clients keep their payments flowing smoothly across the country. You’ll be joining a dynamic crew and your ability to help will make a real impact on real businesses.

Location: BGC, Taguig (On-site) | Shifting - Night Shift Schedule

Available Roles

• Technical Helpdesk Representative
• Customer Support Representative
• Welcome Center Account Management

Responsibilities

• Act as the first point of contact, providing friendly, expert voice on the phone (Customer Support), and turning technical hurdles (Technical Support) into easy wins for our customers.
• Document every interaction in our ticketing tool with precision, ensuring a smooth process and keeping customers satisfied.
• Triage issues, utilize our knowledge library to solve pr...