Customer and Sales - Team Lead

Strand - A major supplier of services and equipment to the building and construction trade is looking for a Customer and Sales - Team Lead to join their team.

The successful candidate will be a proactive leader who is professional, organized, and dependable. The ideal candidate must maintain high standards, ensure accountability, coach and motivate a team positively, stay calm under pressure, and be eager to learn about the tool and equipment hire industry.

What you will do

• Coach, guide, and support Hire Specialists across Front Office and Back Office Sales
• Drive excellent customer service from enquiry to return
• Help the team convert enquiries into hires through proper follow-up
• Keep quotes, contracts, returns, extensions, payments, and admin accurate
• Work closely with workshop and logistics so clients get the right equipment on time
• Handle client queries, complaints, risk matters, and pressure profe...