Customer Affairs Agent

The successful candidate will be part of the Customer Affairs Unit of Kris Business Hub (KBH), a Malaysia-based entity providing corporate and operational services in Kuala Lumpur.

The Customer Affairs Unit plays an important role in managing and building relationships with the organisation's customers. As a Customer Affairs Agent, you’ll be responsible to investigate cases, resolve and respond to customers' issues clearly and empathetically, and share insights to help improve our products and processes.

Key responsibilities

Resolve customer complaints and issues by:

• Investigating cases with relevant Business Units to establish facts and policy applicability
• Responding to passengers via email or phone, ensuring clear and empathetic communication
• Recommending and arranging service recovery within policy, where appropriate
• Providing timely and appropriate resolutions to ensure satisfactory closure
• Managing expec...