Location
Edinburgh
Job Type
Full-time
Posted
May 26, 2026
Job Description
The Role
As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
About Us
Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Our continued hiring reflects significant business growth and investment in our people. As we expand our in-house team, we're creating more opportunities than ever at our Edinburgh C...
As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
About Us
Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Our continued hiring reflects significant business growth and investment in our people. As we expand our in-house team, we're creating more opportunities than ever at our Edinburgh C...