Customer Advisor - Arrears Support

Northumbrian Water · Lowestoft, England, United Kingdom

Location

Lowestoft

Job Type

Full-time

Posted

July 16, 2026

Job Description

Customer Advisor – Arrears Support
Working hours Full time 37 hours per week 
Permanent 
Salary (from £25,878 to £30,000 per year (depending on experience)
Location Trinity House, Lowestoft, Suffolk 
Are you passionate about resolving queries, helping people and making a real difference? Join our dynamic team, where each conversation is an opportunity to support customers facing financial difficulties and guide them toward positive outcomes.
We specialise in assisting customers in arrears, offering understanding, practical solutions, and advice to help people move forward with confidence.
What you’ll be doing:
Handling inbound calls from customers requiring support and guidance
Providing tailored solutions with a focus on the best possible outcome
Delivering exceptional, compassionate customer service at every interaction
No experience in arrears? No problem.
    

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