Customer Account Manager

Description
Our client, a growing logistics and shipping company, is seeking an experienced Account Manager to serve as the primary point of contact for key client accounts. This role is responsible for building strong customer relationships, ensuring service excellence, coordinating with internal operations teams, and identifying opportunities to grow existing business.

The ideal candidate will have experience in transportation, freight, shipping, or supply chain environments and be comfortable managing multiple accounts in a fast-paced setting.

Key Responsibilities

+ Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs

+ Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership

+ Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery

+ Monitor shipments, resolve servic...