Customer Account Executive

Gas Customer Account Executive

Gloucester (Hybrid working, 3 days in office)
Permanent, Full Time
£29,000 + £33,000 + Benefits

We're looking for an experienced Customer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.

This is a varied role combining customer service, billing and gas industry operations. You'll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.

Key responsibilities include:

* Managing customer enquiries via phone and email.

* Investigating billing queries and arranging bill corrections.

* Supporting gas registrations, change of supplier, change of tenancy and meter-related processes.

* Maintaining accurate customer and supply data.

* Liaising with gas transporters, industry agents and third-party providers.

* Resolving operational issue...