CST Associate

As a CST Associate at Paytm Money, you will be part of the Customer Support Team, providing top-tier service to users and resolving their issues effectively. This role requires excellent communication skills and a customer-first mindset to ensure a positive experience for all Paytm Money customers.Key Responsibilities :Customer Query Handling :Respond to customer inquiries related to mutual funds, equity trading, account setup, and other financial products offered on the Paytm Money platform.Resolve customer queries through multiple channels (email, chat, phone) in a timely and professional manner.Maintain a high level of customer satisfaction by providing accurate and timely information.Issue Resolution :Troubleshoot and resolve user issues related to account operations, transactions, KYC processes, etc.Work closely with the technical and product teams to escalate and resolve complex issues or bugs that affect customers.Track and follow up on pending custo...