Job Description
Introduction to the job
As the senior project lead in HMI central CS business excellence team, you will need to take responsibility on project management/coordination /alignment the strategy across sectors/regions to enable central CS target from business excellence perspective, and able to deal with dynamic changing business requirement with flexible and can-do attitude.
Role and responsibilities
1.KPI management
a. To familiar with all CS operation KPI (content and definition) and drive for operation improvement toward HMI CS central and region management team.
b. To manage CS KPI dashboard and support for various KPI reporting, ensure the data privacy control.
c. Able to identify business needs from operation review, conducts analysis on risk & challenge, manage requirement, build and review improvement solution and further implementation for improvements.
2. UIR management
a. ...