CS Automation & Transformation Lead (AI, CRM, Scale)

Wallapop is looking for a CS Transformation & Automation Lead to drive customer support efficiency in Barcelona. This role focuses on leveraging automation and AI to enhance operational processes.

The successful candidate will manage cross-functional teams, redesign support journeys, and define a roadmap for automation while ensuring a great customer experience. Wallapop values innovation and offers generous perks including health insurance and flexible working hours.