CRM Specialist/Manager (Galicia)

AVATR, a premium intelligent electric vehicle brand, is seeking a (Job Title) to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.

¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.

What you will do:

1. Daily Operations Monitoring & KPI Management

   • Supervise daily operations of in-house or outsourced call center teams.
   • Track and report on core operational KPIs including:
     • Call answer rate and abandonment rate.
     • Average speed of answer (ASA) and average handling time (AHT).
     • Work order closure rate and first contact resolution (FCR).
     • Customer satisfaction (CSAT) score.
   • Generate daily, w...