CRM Specialist/CRM Manager

Are you a visionary leader with a passion for driving excellence in the financial world? An international leading FX broker is seeking an experienced and strategic CRM Department Manager to lead our team in Dubai. This is a key leadership role where you will guide a team of CRM Specialists, own system performance, and drive the data strategy that influences customer retention and operational efficiency at a global scale. We are looking for a mentor and a strategist who can empower our team and build the future of our CRM operations. Join a global team where you can make a real impact and shape the future of client experience.

Key Leadership Responsibilities

• Team Leadership - Lead, mentor, and develop a high performing team of CRM Specialists.
• CRM Strategy - Execute department-wide strategies that drive engagement and long term customer value.
• System Ownership - Oversee CRM configuration, workflow design, and overall platform optimization.