Job Description
Location: Dubai
About the Role
An international leading FX Broker is seeking a motivated and analytical CRM Specialist to manage and enhance CRM operations support data-driven decision-making and contribute to the growth and retention of the customer base. The role requires a strong understanding of CRM workflows within Forex or financial services and the ability to collaborate effectively across teams.
Key Responsibilities
Manage the CRM system including implementation maintenance workflow configuration and system upgrades to improve efficiency.
Analyse customer data and behavioural patterns to deliver insights that support strategic decision-making.
Collaborate closely with Sales and Marketing teams to ensure a consistent and streamlined customer experience across all touchpoints.
Define track and report on CRM key...
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