CRM Platform Support Specialist

Role: MS Dynamics 365 Administrator

Experience: 6-8 years

Relevant Experience: 3+ Years in Dynamics Admin role

Location: Mumbai

Essential Job Functions:

• Serve as the primary point of contact for Dynamics 365 end user support,resolving issues quickly and ensuring a smooth user experience
• Troubleshoot CRM configuration, workflows, plugins, business rules, and data issues, identifying root causes and implementing fixes
• Maintain and update Dynamics 365 configurations, including entities, fields, forms, views, dashboards, security roles, and business process flows
• Work within a complex Dynamics environment with custom logic, integrations, and Power Platform components, ensuring stability and consistency across teams
• Perform data maintenance and bulk operations using tools such as Data Import Wizard, Excel templates, or...