Location
mumbai
Job Type
Full-time
Posted
July 15, 2026
Job Description
Job Summary
We are looking for a customer-focused and proactive CRM Executive to manage customer relationships, ensure timely follow-ups, maintain customer records, and enhance customer satisfaction. The ideal candidate will coordinate with sales, operations, and service teams to deliver an excellent customer experience while supporting business growth and retention.
Key Responsibilities Customer Relationship Management
Build and maintain strong relationships with new and existing customers.
Act as the primary point of contact for customer queries and service requests.
Ensure timely follow-up on customer inquiries, quotations, orders, and post-sales support.
Resolve customer concerns by coordinating with internal departments.
Maintain high levels of customer satisfaction and service quality.
Customer Support & Coordination
Coordinate with the Sales, Operations, Accounts, and Logistics teams to ensure smooth order execution.
Track customer orders ...
We are looking for a customer-focused and proactive CRM Executive to manage customer relationships, ensure timely follow-ups, maintain customer records, and enhance customer satisfaction. The ideal candidate will coordinate with sales, operations, and service teams to deliver an excellent customer experience while supporting business growth and retention.
Key Responsibilities Customer Relationship Management
Build and maintain strong relationships with new and existing customers.
Act as the primary point of contact for customer queries and service requests.
Ensure timely follow-up on customer inquiries, quotations, orders, and post-sales support.
Resolve customer concerns by coordinating with internal departments.
Maintain high levels of customer satisfaction and service quality.
Customer Support & Coordination
Coordinate with the Sales, Operations, Accounts, and Logistics teams to ensure smooth order execution.
Track customer orders ...