CRM & Lead Conversion Manager

CRM & Lead Conversion Manager | Luxury Fashion & RetailLocation

THANE

About the Role

At Mukti & Kavith Casa, every client interaction matters.

We are looking for a CRM & Lead Conversion Manager who can lead, train, and scale our client engagement team. This role is responsible for ensuring that every lead is handled professionally, every conversation reflects our luxury positioning, and every team member consistently improves their conversion performance.

You will manage the appointment conversion team, drive accountability, improve call quality, and build a high-performance culture focused on appointments, client experience, and revenue generation.

Key ResponsibilitiesTeam Leadership & Performance Management

• Lead and manage the Client Appointment Specialist team
• Monitor daily, weekly, and monthly performance
• Conduct regular coaching, feedback, and training sessions
• Ensure achievement of appointment and conversion targets<...