CRM Department Manager

An international leading FX Broker is seeking an experienced and strategic CRM Department Manager to lead its CRM function in Dubai. This role is ideal for a results-driven leader with deep CRM expertise strong analytical acumen and proven experience managing CRM teams within the Forex or financial services industry.

As the Head of the CRM Department you will be responsible for driving CRM strategy optimizing systems and processes and delivering a premium consistent client experience across all touchpoints. This is a key leadership role that will have a direct impact on customer retention engagement and overall operational efficiency.

Team Leadership & Department Management

• Lead mentor and develop a team of CRM Specialists to ensure high performance and alignment with business objectives.

• Oversee workload distribution training coaching and KPI achievement across the CRM dep...